Frequently Asked Questions:
Q1. How to register as a KFC member?
You can click "Login" in the right hand side of the KFC App, then "Sign up for exclusive discounts and latest offers!". Please follow instructions to enter the registration phone number, verification code and email.
Q2. What should you do when forget your password?
Please make sure that the email / phone number / entered is correct. If you are still unable to log in after confirming, please use the "Forgot Password" on the login page to enter the registered email / mobile phone number and receive a one time passcode and reset your new password.
Q3. How can I update my member Personal Information?
To change your member name and gender, please click "Account" in the lower right corner of the KFC App, then you can click “Profile" to select the content you want to change. If you need to update phone number, email address and birth date, please contact Customer Service Department at customerservice@jrghk.com for assistance.
Q4. How to earn yuu Points & details?
Members can earn yuu Points when dining at KFC. Members will earn 1 yuu Point for every HK$1 you spend at KFC. To earn more bonus points, watch out for our Bonus Points offers in yuu App.
How to earn yuu Points:
1. When ordering on KFC's App or website, enter your yuu membership number or link your yuu ID number (the 15-digit number of your yuu ID in the App) on the checkout page to earn yuu points.
2. Just show your yuu ID at Cashier or Self-ordering Kisok to earn yuu Points.
If you would like to check your Points transaction history, Just log in to your Account in the yuu App. Click "Points Balance" and you will be able to see all your recent transactions (in last 3 months).
Q5. How to change the linked yuu ID under the KFC App?
When ordering on KFC's App or website, you can unlink the currently linked yuu ID and change it to another yuu ID within the “yuu Membership Points” section on the “Order Confirmation” page.
Q6. How to online order?
You can click "Order" in the lower left corner, choose "Delivery" or "Click & Collect", after that follow the instructions on the page to enter the delivery address or choose self-pickup store, then you can enter the menu page to place an order.
Q7. What payment methods are accepted for online ordering?
According to the different order methods, we will provide below payment methods:
KFC App: Mastercard、Visa、Apple Pay、Alipay HK、Alipay (China) 、Octopus、Payme
KFC Website: Mastercard、Visa、Alipay HK、Alipay (China) 、Octopus、Payme
Q8. Will there be any extra charge for online ordering?
No. There’s no additional charge for online ordering.
Q9. Will there be any delivery charge for online ordering?
Orders over HK$130 (calculated after deducting discount) or above can enjoy free delivery once (only for the same address).
For orders below HK$130, a delivery fee of HK$30 will be charged.
Q10. How can I select the delivery address?
You can follow the instructions below to check the delivery area: Click "Order" in the lower left corner of the KFC App -> Click "Edit" on the white line above "Delivery" and "Click & Collect" -> "Add New Address" -> To "Edit Location", enter the name of the building or street name to search for delivery area.
Q11. How can I select the self-pick up store address?
Please click "Click & Collect" , search for Enter Building or Street Name", and then select the Nearby Store.
Q12. How can I use member e-coupon?
You can click "Coupon" on the top right of the ordering page, then click "Use Coupon"; or you can select "Available Coupon" at the "Coupon" position on the "Order confirmation" page after adding the food to cart.
Q13. Are there any restrictions on using the Promo Code?
The discount cannot be exchanged for cash and cannot be used in conjunction with other discounts. In addition, the terms of use of different discount codes are different. Please refer to the relevant promotional activities and terms & conditions for details.
Q14. How can I track the order status?
You can check your order at "Order History". If you have not received it, please contact our delivery hotline (Hong Kong) 218-00000 / (Macau) 288-00000 for the order status.
Q15. How can I learn more about the KFC Birthday Party?
Party information: https://www.kfchk.com/kfchk-birthday-party.html
Party store information: 生日會分店資料查詢系統 Party Store's Information System
Party Booking/ Inquiry:
Q16. How can I learn more Gift certificate/ Business/ School cooperation?
About the Gift certificate & Business cooperation:
Please send an email to corporate@jrghk.com and include the following information for our convenience in following up.
Regarding the “Feedback”, you can contact our customer service department by email (customerservice@jrghk.com)
Regarding the “Terms and conditions”, please see "Terms of Use". For details of my terms and conditions of use, please refer to https://info.kfc.com.hk/page/en/PrivacyPolicy